Aalto IT Help


17.5.2019 - Shell servers will be rebooted

The shell servers kosh, lyta, brute and force will be rebooted. Reboot schedule is as follows: Kosh & Brute: 20 May 2019 at 17:00 Lyta & Force: 21 May 2019 at 17:00 Sessions and processes on the servers will be terminated by the reboot. For more information, contact servicedesk@aalto.fi.  

15.4.2019 - Problems booting Windows 7 computers

There is a known problem with some Windows 7 computers that may cause them to be unable to boot. The issue was caused by a defective update that is now being actively removed from all Windows 7 computers. Please note that this removal takes a bit longer than usual, 10-20 minutes, so please be patient. The removal should occur during the next computer restart.

31.1.2019 - Aalto password’s length and validity will change starting from 4 February 2019

Aalto University’s password policy will change. The University’s new password practices will match better modern recommendations. Password’s validity will lengthen to two years (730 days) and at the same time the minimum length will grow to 12 characters. The change will take effect when a user will change his/her password next time. The length, validity and other requirements of the Aalto password will be described accurately in the password guideline, which will be published later. Contacts servicedesk@aalto.fi

21.11.2018 - Chat channel on Aalto IT Help (it.aalto.fi)

The chat channel pilot on it.aalto.fi instruction site has ended and chat is now a permanent channel for Aalto IT Service Desk. Chat is available from Mondays to Fridays at 9.00 – 15.00.   For more information: servidedesk@aalto.fi

26.10.2018 - Update 7.1. - New HSL travel card doesn´t work yet in all Aalto student hubs - Keep your old card

The new HSL travel card works in Väre. Update 2.11. - New HSL travel card doesn´t work yet in Aalto student hubs - Keep your old card The new HSL travel card does not work yet to access the student hubs in Aalto University campuses.   It might take several weeks to ensure it is working properly. We will inform when this is done.   If you get the new card, do not register it on https://idcard.aalto.fi

16.8.2018 - Aalto University Office 365 services boosts individual and teams productivity in work and study

Aalto University’s Office 365 services (like OneDrive, Teams, Office programs Word, Excel, PowerPoint, etc.) are available for all Aalto users. Office 365 is accessible any time, any device whether one is working from home or office. Familiar office tools combined with secure cloud service gives capabilities for individual or teamwork. Office 365 services can be accessed with an Aalto account.