Aalto IT Help

Opening a resource mailbox in Thunderbird

You can add a resource mailbox to Mozilla Thunderbird as a separate account, alongside your personal mailbox. A resource mailbox means a mailbox that is intended for shared use by a community or project, for example. A resource mailbox is also referred to as an organisational mailbox. You can open a resource mailbox via mail.aalto.fi, so you do not have to open it by means of the imap.aalto.fi proxy.

Deploying an Aalto e-mail directory in Thunderbird

Once you have set Mozilla Thunderbird to use Aalto’s e-mail system with IMAP, Aalto’s e-mail directory is not available to you by default, so you cannot retrieve e-mail address of people at Aalto University from an address book. Similarly, when you type an address, Thunderbird is not able to automatically complete Aalto’s e-mail addresses. You can correct this by setting the Aalto mail account you added to Thunderbird to use the Aalto directory, by following the instructions below.

Adding an account in Thunderbird: error message

If you are unable to send e-mail with the default settings in Thunderbird and receive the following error message: Sending of the message failed.The Kerberos/GSSAP ticket was not accepted by the Outgoing server (SMTP) mail.aalto.fiPlease check that you are logged in to the Kerberos/GSSAPI realm You can rectify the problem by changing authentication for the saved password from the menu bar. 1. Select Edit and Properties.

Adding an account in Thunderbird

Microsoft Outlook provides the best user experience when you use Aalto e-mail. However, this application is not available for all operating systems. The options available are to use Outlook’s browser version, Webmail (https://mail.aalto.fi), or Mozilla Thunderbird. Aalto IT can provide support for using Thunderbird by means of a “Best effort” procedure, but using Thunderbird as the primary e-mail application is not recommended.

IMAP settings for Aalto e-mail (Thunderbird)

Aalto IT can provide support for using Thunderbird by means of a “Best effort” procedure, but using Thunderbird as the primary e-mail application is not recommended. The options available are to use Outlook’s browser version, Webmail (https://mail.aalto.fi), or Mozilla Thunderbird. Only Mozilla Thunderbird version 3.1.x and later versions are IMAP e-mail applications supported by Aalto IT, when you use Aalto e-mail.

Showing full headers of an email

In case of a failure, IT Services may ask you to send the full headers of your email to speed up the troubleshooting process. You can show the full headers in different ways, depending on the program. Instructions for a few programs are listed below. Webmail Logging in to Webmail https://mail.aalto.fi 1. Select the message (you do not need to open it).