Software applications for centrally managed Windows, Linux and Mac workstations are mostly installed from automated software deployment. Applications need to be prepared for this by Aalto IT in a process called software packaging.
If you want a new or updated application to be available on our deployment system, and it has a license for multiple workstations or it is free:
- Check that the application is not yet available (Windows, MacOS, Linux)
- If the installation needs to be made with specific non-default options, take exact notes of these. Find out where the installation media and possible instructions can be downloaded from and what (if any) accounts need to be used for accessing them.
- If the installation requires media, setting or license files or longer installatation instructions that IT cannot download directly, copy these to the network share \\work.org.aalto.fi\common\software-upload\your_username\application_name. You can create those folders yourself.
- Fill out the software packaging request form using the information collected in steps 2 and 3. If you are doing this for the first time, you should refer to the instructions at the end of this page. When you have filled out and sent the form, a new ticket will be created to our eSupport system, and you will get an automatic reply in your e-mail. Aalto IT will put the job in a job queue after checking the filled out information.
Make the request in good time in advance, preferably a month before date needed. Aalto IT cannot always prepare the package with only a couple of days notice. Packaging requires special skills and the amound of work varies greatly depending on the application. You must always make the request by filling out the form. This is because we are then more likely to get all the information needed to create the desired package, and also able to prioritize the job queue.
Instructions for filling out the packaging request form
|Operating system for packaging request||Windows/MacOS/Linux. If you need the same application for different platforms, fill out a separate form for each platform.|
|Software name||Only ask for a single application or an application set that comes from a single installer in one form.|
|Software version||By default we aim to package the newest available version. If you require a specific older version, explain the reason in the instructions field.|
|License information and coverage||Clearly state if the license is restricted to a department/school/unit, or is available for the whole university or is free. Include possible license codes or files at the instructions field or on the network share (step 3 above).|
|There is need for license server||If the application needs a license service running on a license server, state it here. If the application is not previously licensed like this and needs a new license service to be put up, you should create a separate ticket about putting up the license service by sending a request to email@example.com. You should reserve time for such a service to be put up, and fill out the packaging request form after the license service is up and running.|
|Classrooms and/or computers where software is needed||Unless stated otherwise, a new version of an application will be deployed to every workstation that has the previous version of that application deployed. If this is a new application, you can state here if you need it in a specific classroom, for example. Most applications will be available and can be targeted to users workstations from automated software management (Windows, MacOS, Linux).|
|Date when software is needed||Put the required date as accurately as possible. Please reserve time for the packaging process because the amount of work required varies greatly and there is a specific prioritized job queue. If the application requires a new license service to be put up, the packaging process can only be started after such a service is up and running.|
|Instructions for...||Put instructions for installing and testing here. If you have long instructions, you can include them on the network share (see step 3 above).|