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Showing full headers of an email

In case of a failure, IT Services may ask you to send the full headers of your email to speed up the troubleshooting process. You can show the full headers in different ways, depending on the program. Instructions for a few programs are listed below.

Webmail

Logging in to Webmail https://mail.aalto.fi

1. Select the message (you do not need to open it).

2. Click on the right mouse button above the message, and in the menu that opens select View message details.

message details.png

3. The ‘Internet e-mail headers’ of the message are shown in the field of the window that opens. Copy the details shown in the field to a new email message: you can, for example, first select all text, then click on the right mouse button above the selected (blue) text, and then select Copy in the menu that opens. The text is copied to the clipboard. Close the window by clicking Close.

view message details.png

4. Start a new message and place the details on the clipboard by clicking the right mouse button in the message field and by selecting Paste in the window that opens.

5. Add the recipient and send the message.

Mozilla Thunderbird

1. Open the message, and in the More menu, select View Source.

2. The ‘Internet e-mail headers’ of the message are shown in the window that opens. Copy the details shown in the field to a new email message: you can, for example, first select all text, then click on the right mouse button above the selected (blue) text, and then select Copy in the menu that opens. The text is copied to the clipboard. Close the window.

message details.png

3. Start a new message and place the details on the clipboard by clicking the right mouse button in the message field and by selecting Paste in the window that opens.

4. Add the recipient and send the message.

Outlook 2016

1. Open the message.

2. Go to the File tab and select Properties.

Outlook properties.png

3. Copy the text shown in the Internet headers field in the window to a new email message: you can, for example, first select all text, then click on the right mouse button above the selected (blue) text, and then select Copy in the menu that opens. The text is copied to the clipboard. Close the window.

properties setting.png

4. Start a new message and place the details on the clipboard by clicking the right mouse button in the message field and by selecting Paste in the window that opens.

5. Add the recipient and send the message.

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Please send only feedback about this instruction. If you have IT-related problems, please send a request to servicedesk@aalto.fi